Customer care
Returns & refunds
Not quite right? You have 30 days from delivery to return it for free — no questions asked.
How to return
- 1
Request your return
Use the link in your shipping email or contact us at [email protected] with your order number.
- 2
Pack it up
Place the item in its original packaging with all accessories and tags, and attach the free prepaid label we send you.
- 3
Drop it off
Leave it at any courier point or book a free collection from your home.
- 4
Get your refund
We refund to your original payment method within 3 business days of receiving your return.
Return conditions
- Items must be unused, in their original condition and packaging.
- Clothing must have all tags attached; earrings and underwear cannot be returned for hygiene reasons.
- Software, digital codes and opened hygiene products are excluded.
- Exchanges for a different size or colour are free and processed as soon as we receive the original item.
Faulty or damaged items
If something arrives damaged or develops a fault, contact us straight away. We’ll arrange a free collection and send a replacement or a full refund — whichever you prefer.